SMS Messaging Policy

Last updated: April 21, 2026

This SMS Messaging Policy explains how Metra Agency LLC ("Metra Agency," "we," "us," or "our") sends text messages, how you can opt in and opt out, and what kinds of messages you can expect to receive.

Quick summary:

You only get texts from us after you ask for them — by filling out a form on our website, submitting a Meta/Facebook lead form, or texting us first. You can reply STOP to any message to opt out, or HELP for help. We never sell or share your phone number with third parties for their marketing.

1. Who We Are

Metra Agency LLC is a web design agency based in Superior, Colorado. We build custom websites for local businesses (auto detailers, barbershops, cleaners, towing companies, plumbers, and similar service businesses).

2. How You Opt In to Text Messages

You consent to receive text messages from Metra Agency in one of the following ways:

By submitting a contact or lead form on metra.agency — including any "Get a Free Demo" or contact form. The form clearly discloses that by submitting, you consent to receive SMS messages from Metra Agency about web design services.
By submitting a Meta (Facebook or Instagram) lead form run by Metra Agency. Each lead form includes explicit language that submitting the form authorizes Metra Agency to contact you by phone, text, and email about our web design services.
By texting us first at (303) 917-2878 (for example, via the "Text Us" button on our website). Messaging us is itself your explicit invitation to reply.
By giving us your phone number directly during an in-person or phone conversation for the purpose of discussing a potential project.

We do not purchase phone number lists. We do not send text messages to numbers obtained without consent.

3. Types of Messages You'll Receive

After you opt in, you may receive text messages from Metra Agency that include:

A reply to your inquiry, usually including a link to a free demo website we've built for your business.
Follow-up messages checking in on your interest in the demo or our services.
Appointment reminders, quotes, or project updates once you're a client.
Occasional service updates (e.g., billing reminders, outage notices) for active hosting customers.

We do not send promotional messages to third parties, affiliates, or partners. Messages come from either (303) 917-2878 or a dedicated 10DLC business number registered to Metra Agency LLC.

4. Sample Messages

Hey Mike, this is Julian with Metra Agency. I built a free demo website for Mike's Detailing — you can see it here: https://metra.agency/mikes-mobile-detailing. Let me know what you think. Reply STOP to opt out.

Hi Sarah, just following up on the demo site we made for Sarah's Cleaning. Want to hop on a quick call this week? Reply STOP to opt out.

5. Message Frequency

Message frequency varies based on your conversation with us. Typically, prospective customers receive fewer than 5 messages during an initial outreach period, spread over 2 to 4 weeks. Active clients may receive messages as needed for project updates and support. You will never receive more than 10 messages in a single day from us.

6. Cost

Message and data rates may apply. Metra Agency does not charge you for sending or receiving text messages from us, but your wireless carrier may charge you standard rates based on your mobile plan. Contact your carrier for details.

7. How to Opt Out (STOP)

You can opt out of SMS messages from Metra Agency at any time by replying with any of the following keywords to any message from us:

STOP
END
QUIT
CANCEL
UNSUBSCRIBE

After you opt out, you will receive one final confirmation message acknowledging that you've been unsubscribed, and you will not receive further SMS messages from Metra Agency unless you opt back in.

You may also opt out by emailing julian@metra.agency or calling (303) 917-2878 and asking to be removed from our messaging list.

8. How to Get Help (HELP)

If you need help, reply HELP to any message from us. You will receive a message with our contact information and a brief description of our service. You can also always contact us directly:

Phone / Text: (303) 917-2878
Email: julian@metra.agency

9. Carrier Disclaimer

Wireless carriers (AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless carrier and is outside of Metra Agency's control.

10. Privacy

Your phone number and the contents of your messages are treated as confidential. We do not sell, rent, trade, or share your phone number or message content with any third party for their marketing purposes. We may share your information with trusted service providers (such as our SMS delivery provider) solely to operate our messaging service, and as otherwise described in our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Contact Us

If you have any questions about this SMS Messaging Policy, or about messages you've received from us, please contact:

Metra Agency LLC
3804 South Torreys Peak Drive
Superior, CO 80027
Phone: (303) 917-2878
Email: julian@metra.agency
Web: metra.agency